We’re bummed things didn’t work out for you, but here’s the good news: you get 28 days to return your items starting from the day you receive your dispatch email. Please hit the “contact us” tab and provide your name, email address, order number, product name, and reason for your return. We will contact you back with 48-72 business hours.
Here’s the fine print: Items must be unworn and unwashed Pierced jewelry and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable Once the seal is opened on our intimate items they can no longer be returned or refunded Underwear and swimwear can only be returned if the hygiene seal has not been removed Beauty products and accessories cannot be returned for hygiene reasons The refund will be a credit on your account, once we’ve done our bit you’ll get an email confirming the credit. If you’ve waited more than 14 days with no email from us then please get in touch by going to the ‘Contact Us’ tab on this page.
. Please note the USA Express Shipping service cannot be used for military postcodes. Please allow 4 – 5 weeks for delivery to Hawaii. Express Shipping is unavailable to Military zip codes.
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbor or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date. If you have any further questions related to your delivery, please contact our Customer Care team. * Please note: The shipping times shown are from the order date. Standard Shipping Via USPS If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery or arrange to collect your parcel from your local USPS post office. If this isn’t available in your area, then you’ll need to get in touch with your local post office. You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. Shipping Via FedEx If your FedEx tracking is showing that there has been an unsuccessful delivery attempt, then your parcel will be taken to a FedEx pickup point. A card will be left with further details on how to pick up your parcel and with the information of the pickup point. You’ll have 5 days from the date of the first delivery attempt to collect your parcel from the pickup point before your parcel is returned back to us. If Items are missing from your order? Sorry an item’s missing: please double check it’s on your order confirmation, check your emails including spam/junk to see if you’ve been sent an email about it going out of stock or your order
could be arriving in more than one shipment. If your delivery date has passed, please get in touch by going to the ‘contact us’ tab within 14 days of your order being delivered and we will sort it for you.
Why was my order cancelled? If you’ve placed an order and received a cancellation email from us, we’re sorry about that. This will usually be because the stock wasn’t in the warehouse when we came to process your order. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
Can I cancel or change my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds). You’ll need to place another order or return any unwanted items.
Received an incorrect item, what do I do?
To get this fixed for you ASAP please head to our ‘Contact Us’ section where you can drop us an email or you can reach us via private message on Facebook of Instagram.
When you message, please include the following information: Your name Order Number Product name and code of the item ordered Product name and code of the item received Picture of the incorrect item and a description of the incorrect item received If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.
Please do not return the item to us without speaking to our Customer Care team.